Offshore data processing centers, which provide data transcription and “back office”
functions to service enterprises such as insurance companies, airlines, credit card companies
and banks, among others, are prevalent in developing countries and even in lowwage
developed countries. In fact, customer support call centers of dot-coms and other
ICT/e-commerce companies are considered one of the fastest growing components of
offshore services in these countries.
India and the Philippines pride themselves in being the major locations of offshore data entry
and computer programming in Asia, with India having established a sophisticated software
development capability with highly skilled personnel to support it.
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